Privacy Policy

Last Updated: January 27, 2026

1. Introduction

Welcome to Polymerate Labs ("Company", "we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website [www.polymeratelabs.com] or use our manufacturing services.

We comply with the Digital Personal Data Protection Act, 2023 and other applicable laws of India.

2. Information We Collect We collect personal data that you voluntarily provide to us when you request a quote, register on our site, or contact us for services.

Personal Information: Name, Phone Number, Email Address, Job Title, and Company Name.
Billing Information: GST Number, Billing Address, and Payment details (processed securely via third-party gateways).
Technical Data: IP address, browser type, and operating system (collected automatically for website analytics).

3. Intellectual Property & Design Files We understand the sensitive nature of the CAD files, 3D models, and technical drawings you upload or share with us.

Confidentiality: Any technical designs or proprietary files shared with Polymerate Labs are used strictly for the purpose of generating quotes, feasibility analysis, and manufacturing your parts.
No Unauthorized Sharing: We do not share, sell, or distribute your design files to third parties unless explicitly required for a specific outsourced process and only with your prior consent.

4. How We Use Your Personal Data We use your personal data for the following purposes:

Service Delivery: To process your orders, deliver prototypes/patterns, and manage shipments.
Communication: To send you quotes, order updates, invoices, and administrative information.
Legal Compliance: To comply with tax laws (GST filings) and other regulatory requirements.

5. Sharing of Information We do not sell your personal information. We may share data with:

Service Providers: Logistics partners (for shipping your parts) and Payment Gateways (for processing transactions).
Legal Authorities: If required by law or to protect our rights and safety.

6. Data Security We implement appropriate technical and organizational security measures to protect your personal data and intellectual property from unauthorized access, loss, or misuse. However, no electronic transmission over the internet is guaranteed to be 100% secure.

7. Your Rights Under the DPDP Act, 2023, you have the right to:

Access: Request a summary of the personal data we hold about you.
Correction: Request correction of inaccurate or misleading personal data.
Withdraw Consent: Withdraw your consent for processing your personal data at any time.
Grievance Redressal: File a complaint regarding our use of your data.

8. Cookies Our website uses cookies to improve your browsing experience and analyze website traffic. You can choose to disable cookies through your browser settings, though this may affect site functionality.

9. Contact Us & Grievance Redressal If you have questions about this policy or wish to exercise your privacy rights, please contact our Grievance Officer:

Name: Pujari Sai Phaneendra
Designation: Grievance Officer
Email: polymerate.labs@gmail.com
Address: Polymerate Labs, Ground floor, 3-5-76/7/A, Veerabhadra Nagar, Sangareddy, Telangana - 502001, India.